Our Policies and General Terms

StudioOrientalia.com promises to keep all information about our clients totally private. We have been doing business from last many decades, and we have never sold our E-Mail lists, nor any other client information. We hate SPAM as much as anyone and we value personal privacy. You can count on us to keep your information private. This means that information about your company, phone numbers, E-Mail address, postal address etc, will be kept totally confidential.

Information We Collect While You Are Visiting Our Site
We collect normal "Web Statistics" as people visit our site. This is something almost all web sites do to improve the sites usability and reliability. Keeping a large web site running is a lot of work. This means that while you are on our site we will record this information into what is called log files:

  • The pages you visit
  • The time you spend on each page
  • The time and date you visited a page
  • Your IP address
  • The URL of the site you were visiting before you came to us
  • The web browser you use

Other Personal Information We May Collect
We collect information, depending on what product or service you viewed.

If you become member, we collect your:

  • Email address
  • Name and Mailing Address

We Do Not Collect The Following Type Of Information:
We will not ask you for any of the following information which you might use elsewhere to protect your security on the web:

  • Social security number
  • Mother's maiden name
  • City you were born in
  • Name of favorite pet

About Credit Card Security

  • Your credit card number is sent in encrypted form to our credit card processor. This means humans can not read it. It also means that if someone is intercepting your internet traffic the card number is scrambled. No one can read it except our credit card processing company.
  • We use secure servers (SSL) and extra strong encryption when we transfer the credit card data to our credit card processor site and all data transmission is encrypted so that other people snooping around the net can not read the data.
  • We also employ a special security service which attempts to hack into our web site. They do this several times each day. If they find a new weakness they warn us and we are required to improve our security within 72 hours.
  • Thus using your credit card on our site is very safe. In fact it is more safe than using your credit card at a restaurant or store where someone can easily write down all the information from your card.

 

Return Policy

If something is wrong with the books being shipped by us, we certainly want to help you. If a book ordered by you on our site is delivered to you in a damaged/defective condition, please email us for a replacement or a refund. To return a book ordered from our site, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened book(s) in its original packaging, for a refund (excluding shipping costs).

Refund and Cancellation Policy

Full refund will be given on request for all orders which are cancelled. However in case of books which are already couriered to you, bank charges, processing charges and courier charges (including return charges) as applicable will be debited from your amount. Cancellation of order is permissible within 48 hours or 2 working day whichever is earlier.

 

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Site Last Updated: 19 June 2013